Comprehensive Refund, Return
& Cancellation Framework
1. Scope of Agreement and Binding Nature
This Refund and Return Policy ("Policy") constitutes a legally binding agreement between the user ("Customer", "you", "your") and Unive ("Company", "we", "us", "our"). By accessing the website, purchasing goods, or utilizing our services, you acknowledge that you have read, understood, and agreed to be bound by the entirety of this document. If you do not agree with any provision of this Policy, you must immediately cease all use of our services and refrain from making any purchases.
This Policy is designed to comply with local consumer protection laws while maintaining the commercial viability of our operations. It supersedes any prior verbal or written agreements, advertisements, or representations regarding returns or refunds. We reserve the right, at our sole discretion, to update or modify this document at any time without prior notice. Continued use of our platform following any changes constitutes your acceptance of the revised Policy.
2. Exhaustive Eligibility Criteria for Returns
To maintain the integrity of our inventory and ensure the safety of our customers, return eligibility is strictly enforced. An item is considered "Returnable" only if it meets a comprehensive set of conditions. The 7-day return window is absolute and non-negotiable; it begins the moment the shipping carrier's tracking system indicates a "Delivered" status.
A. Physical Condition Requirements
The product must be returned in its "Original Condition." This is defined as being completely free of any signs of wear, usage, odor, laundry detergent, perfume, or cosmetic stains. All protective films, plastics, and silica gel packets must be present. If a product is returned with even minor signs of tampering or handling that degrades its "New" status, the return will be rejected without further deliberation.
B. Packaging and Documentation
Original packaging is not merely a container; it is considered part of the product. Boxes must not be crushed, torn, or defaced. Do not tape shipping labels directly onto the product packaging; use an outer shipping carton. Failure to provide the original invoice or a digital Order Confirmation may result in an immediate denial of the return request due to an inability to verify chain of custody.
3. Provisions for Partial Refunds and Restocking
In specific, documented circumstances, the Company may, at its sole discretion, offer a partial refund rather than a full credit. These situations include, but are not limited to: items that are returned more than 7 days after delivery but within a 14-day extended grace period; items that are missing non-essential parts; or items that show very minor handling marks that were not present at the time of original shipment.
A restocking fee of up to 25% of the original purchase price may be applied to any return that does not perfectly meet the "Original Condition" standard but is still deemed sellable. This fee covers the administrative costs of inspection, repackaging, and the diminished market value of the item.
4. Monetary Disbursement and Banking Latency
Once a refund is authorized by our Finance Department, the funds are released to the original payment gateway. It is important to note that the "Company" does not control the speed at which your financial institution processes these credits. For international credit cards, currency conversion fluctuations between the date of purchase and the date of refund may result in a difference in the total amount received; the Company is not liable for these banking-related losses.
Refunds via Mobile Financial Services (MFS) such as Bkash or Nagad are subject to the daily and monthly transaction limits of your personal account. If your account is "unverified" or has reached its limit, the refund may fail. In such instances, the Customer must provide an alternative bank account in the same name as the original purchaser to receive the funds via Electronic Fund Transfer (EFT).
5. International Orders and Jurisdictional Clauses
For orders shipped outside of the primary operating territory, returns are significantly more complex. Any and all customs duties, import taxes, or brokerage fees paid at the time of delivery are non-refundable by Unive, as these are collected by the respective governments.
The Customer bears the full risk of loss for international returns until the package is physically scanned into our domestic facility. If a return package is held by customs or lost in international transit, it is the Customer's responsibility to resolve the dispute with the courier.
6. Force Majeure and Service Interruptions
The Company shall not be held liable for delays in processing returns or issuing refunds caused by circumstances beyond our reasonable control, including but not limited to: natural disasters, pandemics, strikes, telecommunication failures, banking system outages, or changes in government regulations. During such events, the standard processing timelines of 5-10 business days are suspended until normal operations resume.
Formal Inquiries
All formal notices regarding legal disputes, refund rejections, or policy grievances must be sent in writing to our registered corporate address or via our dedicated legal compliance email.
Note: Standard customer support agents do not have the authority to override the terms outlined in this document. Only the Compliance Officer may authorize exceptions under extraordinary documented circumstances.