At Unive, we are committed to ensuring customer satisfaction with our products and services. If you are not satisfied with your purchase, we offer refunds under the conditions outlined in this policy.

1. General Refund Policy

All refund requests must be made within 7 days of the date of purchase or delivery, whichever is applicable. Refunds will only be processed after verification and approval by our support team.

2. Eligibility for Refund

You may be eligible for a refund under the following circumstances:

• The product or service was not delivered as described.
• You received a damaged or defective item.
• An order was canceled before processing or fulfillment.
• There was an error in billing or duplicate charges.

3. Non-Refundable Items

Certain items or services may not be eligible for refund, including:

• Digital content or online courses once accessed.
• Custom-made or personalized products.
• Items returned beyond the specified refund period.
• Products damaged due to misuse or negligence.

4. How to Request a Refund

To request a refund, please contact our customer support at contact@unive.com.bd with the following details:

• Your order number.
• A brief explanation of the reason for the refund.
• Photos or other supporting evidence if applicable (e.g., damaged product).

Our team will review your request and respond within 3–5 business days.

5. Refund Process and Timeline

Once your refund request is approved, the refund will be processed using the original payment method. Please note that it may take up to 5–10 business days for the funds to reflect in your account, depending on your bank or payment provider.

6. Return Shipping

For physical products, customers may be responsible for return shipping costs unless the item was faulty or incorrectly shipped. We recommend using a trackable shipping service when returning items.

7. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time without prior notice. Any changes will be effective immediately upon posting on this page.

8. Contact Us

If you have any questions about our Refund Policy, please contact us:

Email:contact@unive.com.bd